Welcome

E-5D: Cannot access ENVIROMUX through my browser

Issue: Cannot access ENVIROMUX through my browser.

Cause: If other websites can be accessed, browser is not clearing its cache.

Solution: Clear browser cache and try to access the ENVIROMUX again.

OR

Cause: Bad network (CAT5) patch cable.

Solution: Verify connection with known good cable.

OR

Cause: Browser not supported.

Solution: Check that supported browser is being used:

• Microsoft Internet Explorer 6.0 or higher

• Netscape 7.2 or higher

• Mozilla FireFox 1.5 or higher

• Opera 9.0

OR

Cause: Trying to connect to the wrong IP address.

Solution: Type correct IP address into browser URL field. If IP address is unknown, use Discovery Tool to identify it.

OR

Cause: User is not authorized.

Solution: See administrator for user name and password.

OR

Cause: IP conflict (two units on the same IP address).

Solution: Change IP address to resolve conflict.

• Log into unit via USB console.

• Under “Network Settings,” change the IP address.

OR

Cause: Network configuration error.

Solution: Check that the communication is not blocked by a firewall, an inaccurate default gateway, subnet mask, or other network related restrictions.

OR

Cause: Just set up DHCP and not connected to a DHCP switch.

Solution: Reconfigure the unit to static IP or verify the DHCP server and addresses available.