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[1564]
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Last Modified: Feb 7, 2018 10:45 AM
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E-MINI-LXO: Unable to connect via telnet Issue: Unable to connect to the E-MINI-LXO via telnet. Cause: Telnet service not enabled. Solution: Enable telnet service. Via the web interface, select the “Network Configurations” page. Under “Server Settings,” place ... ; OR Via the Command Line interface from a terminal program, issue the following: telnet
[1565]
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Last Modified: Feb 7, 2018 10:44 AM
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E-MINI-LXO: Unable to connect via web interface / no login screen Issue : Unable to connect via web interface / no login screen. Cause: Wrong IP address. OR HTTP not enabled. OR HTTP moved from default (port 80). OR IP conflict (2 units on the same IP address) Solution: Use NTI Device Discovery Tool to locate configured
[1607]
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Last Modified: Feb 7, 2018 10:43 AM
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E-MINI-LXO: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-MINI-LXO does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email. To enable outgoing email alerts, set up SMTP server and ensure the following: Correct IP address for SMTP server. SMTP port is supported, usually
[27]
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Last Modified: Feb 7, 2018 10:54 AM
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Issue: Cannot connect to the E-MINI over the Ethernet Cause: Ethernet cable not connected OR Network settings are not correct OR User attempting to log in not listed by administrator Solution: Check cable connections OR Configure network settings under Administration | Network OR Have administrator create the user
[22]
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Last Modified: Feb 7, 2018 10:55 AM
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Issue: E-mail message body missing from e-mail alerts Cause: E-mail or spam filter configurations on e-mail server Solution: Create e-mail account for E-MINI Assign e-mail address from account created in the previous step to E-MINI on the Administration | E-mail configuration page Verify that spam filter settings are configured properly on e-mail server Verify any automated signature/disclaimer
[185]
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Last Modified: Feb 7, 2018 10:54 AM
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Issue: Email alerts are being sent when sensors are in normal status. Cause: "Simulate Alert" box still checked after testing email alerts. Solution: In the Web Interface, click "Monitoring", and click the sensor page causing the alerts. Click the "Configure" button. At the bottom of the configuration page, check if "Simulate Alert" is selected
[26]
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Last Modified: Feb 7, 2018 10:53 AM
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Issue: Sensor alerts are not being reported Cause: Network settings are not correct OR No addresses listed to notify Solution: Configure network settings under Administration | Network OR Specify e-mail addresses under Administration | E-mail Specify SNMP IP address in 'Notify Address' box on a sensor configuration page Specify Syslog IP address in 'Notify Address' box
[25]
Comments: 0,
Last Modified: Feb 7, 2018 10:53 AM
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Issue: Sensor readings are not being updated / Sensors are not listed in the Summary Table or the Left Side Menu Cause: Browser is incorrectly going to the cache for updates. (Observed in all versions of Netscape and Firefox browsers) OR Configuration for sensor updates is not set properly Solution: Type about:config in the URL field of your browser and press ?Go? or the ?Enter? key
[23]
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Last Modified: Feb 7, 2018 10:55 AM
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Issue: Sensor summary page fails to list sensors Cause: Browser is incorrectly going to the cache for updates. Observed in both Netscape and Firefox browsers (all versions) Solution: Clear the browser cache and reload the page OR Disable caching within the browser OR Use Internet Explorer 6.0 or higher for web configuration
[83]
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Last Modified: Feb 7, 2018 10:55 AM
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Issue: SNMP get command not functioning properly Cause: Some implementations of the SNMP get command (snmpget) require an additional .0 at the end of the command as a terminator. Solution: Add an additional .0 to the end of the of the command line as shown in the example below: snmpget -m enviromux-mini.mib -Pu -c public v 1 192.168.1.21 1.3.6.1.4.1.3699.1.1.3.1.2.1.0 The MIB is specified
[81]
Comments: 0,
Last Modified: Feb 7, 2018 10:52 AM
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Issue: Unable to SNMP poll the E-MINI via SNMP and get the current temperature Solution: If using a browser, the MIB file has to be added to the MIB database. If using a command line, a GET command will return the sensor value in tenths of degrees The ID of the temperature sensor is: {private nti products hardware E-MINI monitoring temperatureSensor1 temperatureSensor1CurrentValue} OR {1.3
[122]
Comments: 0,
Last Modified: Feb 7, 2018 10:54 AM
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Issue: Unable to update the firmware or the E-MINI does not respond after installing a firmware update. Cause: Older bootloader versions of the E-MINI do not function properly with firmware update 1.27 or later. Solution: Update to the latest version of the bootloader and then install the firmware revision. Latest version of the bootloader and the instructions for updating it are available
[114]
Comments: 0,
Last Modified: Feb 7, 2018 11:30 AM
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Issue: The E-SEMS-16 sensor graphs do not appear in the web interface after installing the sensors Solution: In order to view the E-SEMS-16 sensor graphs after installing the sensors, ensure that you have Java Runtime Environment version 1.5 or newer installed on your computer. Link to the Java download site is given below: http://www.java.com/en/download/manual.jsp Also ensure that you are using
[151]
Comments: 0,
Last Modified: Feb 7, 2018 11:26 AM
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Issue: Get false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: In the sensor configuration, the Sample Period and Alert Delay settings are set too short. Solution: For humidity sensor, set the Sample Period to 10 seconds and the Alert Delay to 30 seconds.
