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[1637]
Comments: 0,
Last Modified: Dec 7, 2012 1:31 PM
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ST-C5V-600: Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 600 feet. OR Cause: Video not adjusted. Solution: Check cable connections and power cycle. If model has manual quality adjustment buttons on the remote unit, press the “+&rdquo
[1665]
Comments: 0,
Last Modified: Dec 7, 2012 2:04 PM
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ST-C5VA-300: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged in. Solution: Verify speakers are connected and powered. OR Cause: CATx cable is not properly connected. Solution: Check CATx cable connections
[1645]
Comments: 0,
Last Modified: Dec 7, 2012 1:35 PM
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ST-C5VA-600: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged in. Solution: Verify speakers are connected and powered. OR Cause: CATx cable is not properly connected. Solution: Check CATx cable connections
[1724]
Comments: 0,
Last Modified: Aug 23, 2013 11:21 AM
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ST-C6DVI-IR-300: Power LED does not illuminate. Issue: Power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
[103]
Comments: 0,
Last Modified: Jan 21, 2009 2:28 PM
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Issue: The mouse malfunctions (skips to the left corner and simulates a click and hold) when a MAC computer attached to a UNIMUX Matrix KVM Switch has its operating system upgraded from a MAC OS X10.3 (Panther) to a MAC OS X 10.4 (Tiger) Solution: Turn on the MAC mode on the UNIMUX Matrix KVM Switch. To do so, follow the steps below: Press Ctrl+ ~(tilde) to access the On Screen Display. Press
[119]
Comments: 0,
Last Modified: Feb 6, 2009 2:42 PM
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Issue: The NTI Discovery Tool application does not detect any NTI devices. Cause: The NTI Discovery Tool does not detect devices located across sub-nets of a network. Example: A PC running the Discovery Tool application connected to a 192.168. 3 .XXX network will only search the 192.168. 3 .XXX sub-net for NTI devices and will not detect any NTI device connected to 192.168. 1 .XXX network. Solution
[120]
Comments: 0,
Last Modified: Feb 6, 2009 3:27 PM
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Issue: The NTI Discovery Tool application does not detect any NTI devices. Cause: The NTI Discovery Tool does not detect devices located across sub-nets of a network. Example: A PC running the Discovery Tool application connected to a 192.168. 3 .XXX network will only search the 192.168. 3 .XXX sub-net for NTI devices and will not detect any NTI device connected to 192.168. 1 .XXX network. Solution
[188]
Comments: 0,
Last Modified: Jul 23, 2010 10:03 AM
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Issue: The mrtg config file Generated for ENVIROMUX using the on-line available config generator script gives an error "Unknown SNMP var". Solution: Make sure mib file path and mib file name specified at line "LoadMibs:" in config file are correct. If snmp v3 support is enabled while installing net-snmp then add line "EnableSNMPv3: yes" in the generated mrtg config script below
[189]
Comments: 0,
Last Modified: Aug 11, 2010 11:08 AM
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Issue: 4-port and above UNIMUX-USBV-x, UNIMUX-USBV-xHD KVM Switches, and UNIMUX-nXm-U, UNIMUX-nXm-UHD KVM Matrix Switches: The user port seems to be locked up, mouse no longer moves even when user is switched to another CPU port. Cause: Broadcast mode may have been inadvertently turned ... for the same issue.
[45]
Comments: 0,
Last Modified: Jan 21, 2009 2:21 PM
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Issue: Keyboard and mouse occasionally fail on random user ports Cause: One of the user ports may fail, causing both the keyboard and mouse connected to that user port to lock up, while the remaining user ports continue to work properly. By turning the unit off and on, the problem will be fixed temporarily, but the keyboard and mouse could potentially lock up again. Solution:For UNIMUX-2X8-U (with serial
[51]
Comments: 0,
Last Modified: Jan 21, 2009 2:25 PM
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Issue: The video occasionally fails on random user ports Cause: The video signal is lost, resulting in the monitor screen going black. The signal will be lost on both user ports at the same time. By turning the unit off and on, it may randomly fix the problem. Solution:For UNIMUX-2X8-U (with serial number 288 and lower) and UNIMUX-4X8-U (with serial number 251 and lower), the unit needs a hardware
[156]
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Last Modified: Jan 21, 2009 2:46 PM
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Issue: The front push buttons do not work. Cause: The user is not authorized to access the switch unless logged in. OR The ?Cascade? DIP switches on the front panel of the switch are not all set to the ?OFF? position. Solution: When a standard user powers up the system, a security screen will appear if security has been enabled by the administrator. If the screen saver is on, disable the screen saver
