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[1599]
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Last Modified: Jan 31, 2018 10:43 AM
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E-16D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under “Enterprise Configuration.” Ensure that an unlocked GSM 3G SIM card is being used and that it supports SMS messages. OR Cause: Tower signal
[1598]
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Last Modified: Jan 31, 2018 10:44 AM
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E-16D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and Alert Delay settings are set too short in the sensor configuration. Solution: Set the Sample period to 10 seconds and the Alert Delay to 30 seconds for the humidity
[1586]
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Last Modified: Jan 31, 2018 10:44 AM
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E-16D: Sensor connected to DIGITAL IN terminal stops working Issue: Sensor connected to DIGITAL IN terminal stops working. Cause: Sensor is rated for more current than the terminal can supply. Fuse protecting the port has opened. E-EDR-SF and E-EDR-SCR Electric Strike may cause this if they are connected to DIGITAL IN terminals 1-7. Solution: Disconnect failed sensor. Power cycle
[1584]
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Last Modified: Jan 31, 2018 10:45 AM
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E-16D: Sensors connected to RJ45 sensor ports stop working Issue: Sensors connected to RJ45 sensor ports stop working. Cause: Sensors applied collectively exceed current rating of row (row 1 = ports 1-8; row 2 = ports 9-16). Fuse protecting ports has opened. Solution: Disconnect sensors. Power cycle the unit. Reconnect the sensors, ensuring that the load of all 8 sensors per row does
[1582]
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Last Modified: Jan 31, 2018 10:45 AM
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E-16D: Siren not making noise Issue: Siren not making noise. Cause: Wires are not connected properly Solution: Check wire connections. OR Cause: Siren in use is improperly rated. Solution: Make sure Siren is rated at 12VDC, 180mA or less. OR Cause: Sensor is not configured to power ON siren. Solution: Check sensor configuration. Ensure Siren is selected under
[2013]
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Last Modified: Jan 31, 2018 10:43 AM
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E-16D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-16D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration
[2014]
Comments: 0,
Last Modified: Jan 31, 2018 10:34 AM
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E-16D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-16D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration
[1608]
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Last Modified: Jan 31, 2018 10:43 AM
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E-16D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-16D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email. To enable outgoing email alerts, set up SMTP server and ensure the following: Correct IP address for SMTP server. SMTP port is supported, usually corresponding
[1585]
Comments: 0,
Last Modified: Jan 31, 2018 10:44 AM
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E-16D: Unit will not boot-up; access via Ethernet not possible Issue: Unit will not boot-up; access via Ethernet not possible. Cause: Firmware has been corrupted. Solution: Connect unit to RS232 port and monitor the boot process. If unit does not boot (i.e. nothing is displayed on the port), contact NTI for FTP recovery software and procedure.
[2051]
Comments: 0,
Last Modified: Feb 7, 2018 10:23 AM
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Normal 0 false false false EN-US X-NONE X-NONE E-1W: Cannot Connect via Telnet Issue: Cannot connect via Telnet Cause: Ethernet cable not connected Solution: Check Ethernet cable connection OR Cause
[2050]
Comments: 0,
Last Modified: Feb 13, 2024 11:50 AM
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E-1W: Cannot Connect via Web Interface Issue: Cannot connect via web interface - no login screen. Cause: Wrong IP address. Solution: Use Discovery Tool to locate IP address. Download the Device Discovery Tool here. Open Device Discovery Tool, and click on “Detect NTI Devices”. All NTI devices on your network will be displayed
[2052]
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Last Modified: Feb 7, 2018 10:23 AM
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E-1W: Device Discovery Tool will not work Issue: Device Discovery Tool will not work. Cause: Java not installed. Solution: Download and install Java. Go to http://java.com/en/download/index.jsp Download and install Java Runtime Environment.
[2054]
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Last Modified: Feb 7, 2018 10:23 AM
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E-1W: Not Receiving Alert Messages Issue: Not receiving alert messages. Cause: Using E-mail that doesn't supports SSL encryption (like Gmail). Solution: When security is required, make sure the email server supports SSLv3 Authentication Protocol. OR Cause: E-mail does not support encryption, instead uses standard authentication. Solution: When using standard
[1684]
Comments: 0,
Last Modified: Feb 7, 2018 9:57 AM
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E-2D: “Pwr” LED is blinking Issue: “Pwr” LED is blinking. Cause: If LED is blinking 1/sec, main power is OFF and the battery backup is powering the ENVIROMUX. (This alarm can be verified on the summary screen of the web interface.) Solution: Restore AC power to the ENVIROMUX. OR Cause: If LED is blinking rapidly, Discovery Tool is currently in use and blink
[1685]
Comments: 0,
Last Modified: Feb 7, 2018 9:57 AM
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E-2D: Cannot access ENVIROMUX through my browser Issue: Cannot access ENVIROMUX through my browser. Cause: If other websites can be accessed, browser is not clearing its cache. Solution: Clear browser cache and try to access the ENVIROMUX again. OR Cause: Bad network (CAT5) patch cable. Solution: Verify connection with known good cable. OR Cause: Browser not supported
