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[1678]
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Last Modified: Feb 7, 2018 9:59 AM
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E-2D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet Issue: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet. Cause: Telnet not enabled. Solution: Enable Telnet through web interface. Via the web interface, select the “Network Configurations” page. Under “Server Settings,” place a checkmark in the box
[1680]
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Last Modified: Feb 7, 2018 9:58 AM
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E-2D: Cannot get Discovery Tool to work Issue: Cannot get Discovery Tool to work. Cause: Java Runtime Environment not installed. Solution: Install Java Runtime Environment. Go to http://java.com/en/download/index.jsp Download and install the Java Runtime Environment. Clear the browser's Java Cache. OR Cause: Computer and E-2D
[1682]
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Last Modified: Feb 7, 2018 9:58 AM
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E-2D: Cannot login Issue: Cannot login. Cause: Cannot remember password. Solution: Login as Administrator or “root” user to reset password. Cause: Cannot remember “root” password. OR Solution: Restore system default settings (WARNING: will erase ALL user configuration settings, including IP address and login information). Using a pen
[1686]
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Last Modified: Feb 7, 2018 9:56 AM
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E-2D: ENVIROMUX will not recognize sensor Issue: ENVIROMUX will not recognize sensor. Cause: Previously used sensor port was not cleared from memory upon removal. Solution: Remove previous sensor data. Via the web interface, click on “???” in the summary page. Select “Configure,” then “Remove” at the bottom of the Configure page to remove
[1681]
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Last Modified: Feb 7, 2018 9:58 AM
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E-2D: LDAP user cannot login Issue: LDAP user cannot login. Cause: Login username and/or password does not match in ENVIROMUX user list. Solution: Make sure the username and password in the LDAP server matches the ENVIROMUX user configuration. Check security configuration by selecting “Security” in the “Administration” section of the web interface menu. If security
[1687]
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Last Modified: Feb 7, 2018 9:56 AM
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E-2D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server, or SSL enabled when it should not be selected. Solution ... , check event log and refer to email error codes below to resolve issue: Without SSL
[1683]
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Last Modified: Feb 7, 2018 9:57 AM
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E-2D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under “Enterprise Configuration.” Ensure that an unlocked GSM 3G SIM card is being used and that it supports SMS messages. OR Cause: Tower
[1702]
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Last Modified: Feb 7, 2018 9:46 AM
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E-2D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and Alert Delay settings are set too short in the sensor configuration. Solution: Set the Sample period to 10 seconds and the Alert Delay to 30 seconds for the humidity
[1706]
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Last Modified: Feb 7, 2018 9:54 AM
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E-2D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and Alert Delay settings are set too short in the sensor configuration. Solution: Set the Sample period to 10 seconds and the Alert Delay to 30 seconds for the humidity
[2011]
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Last Modified: Feb 7, 2018 9:54 AM
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E-2D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-2D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration
[2012]
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Last Modified: Feb 7, 2018 9:52 AM
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E-2D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-2D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration
[1679]
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Last Modified: Feb 7, 2018 9:59 AM
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E-2D: Unable to connect via web interface / no login screen Issue: Unable to connect via web interface / no login screen Cause: Wrong IP address. Solution: Use NTI Device Discovery Tool to locate configured IP address. Browse the installation manual CD and click on the file discover.html . This will open your browser and display the Device Discovery Tool page. Accept the Certificate
[1689]
Comments: 0,
Last Modified: Feb 7, 2018 9:55 AM
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E-2D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-2D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email. To enable outgoing email alerts, set up SMTP server and ensure the following: Correct IP address for SMTP server. SMTP port is supported, usually
[1809]
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Last Modified: Feb 7, 2018 11:10 AM
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E-5D: “Pwr” LED is blinking Issue: “Pwr” LED is blinking. Cause: If LED is blinking 1/sec, main power is OFF and the battery backup is powering the ENVIROMUX. (This alarm can be verified on the summary screen of the web interface.) Solution: Restore AC power to the ENVIROMUX. OR Cause: If LED is blinking rapidly, Discovery Tool is currently in use and blink
