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[1815]
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Last Modified: Feb 7, 2018 11:09 AM
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E-5D: Beacon not illuminating Issue: Beacon not illuminating. Cause: Wires are not connected properly. Solution: Check wire connections. OR Cause: Beacon in use is improperly rated. Solution: Make sure Beacon is rated at 12VDC, 180mA or less. OR Cause: Sensor is not configured to power ON beacon. Solution: Check sensor configuration. Ensure Beacon is selected
[1810]
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Last Modified: Feb 7, 2018 11:10 AM
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E-5D: Cannot access ENVIROMUX through my browser Issue: Cannot access ENVIROMUX through my browser. Cause: If other websites can be accessed, browser is not clearing its cache. Solution: Clear browser cache and try to access the ENVIROMUX again. OR Cause: Bad network (CAT5) patch cable. Solution: Verify connection with known good cable. OR Cause: Browser not supported
[1811]
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Last Modified: Feb 7, 2018 11:10 AM
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E-5D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet Issue: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet. Cause: Telnet not enabled. Solution: Enable Telnet through web interface. Via the web interface, select the “Network Configurations” page. Under “Server Settings,” place a checkmark in the box
[1813]
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Last Modified: Feb 7, 2018 11:09 AM
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E-5D: Device Discovery Tool will not work Issue: Device Discovery Tool will not work. Cause: Java not installed. Solution: Download and install Java. Go to http://java.com/en/download/index.jsp Download and install Java Runtime Environment. Clear the browser's Java Cache. OR Cause: Computer running Discovery Tool and ENVIROMUX are not in the same subnet
[1812]
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Last Modified: Feb 7, 2018 11:09 AM
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E-5D: ENVIROMUX will not recognize sensor Issue: ENVIROMUX will not recognize sensor. Cause: Previously used sensor port was not cleared from memory upon removal. Solution: Remove previous sensor data. Via the web interface, click on “???” in the summary page. Select “Configure,” then “Remove” at the bottom of the Configure page to remove
[1814]
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Last Modified: Feb 7, 2018 11:09 AM
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E-5D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server, or SSL enabled when it should not be selected. Solution ... still persists, check event log and refer to email error codes below to resolve issue: Without
[1820]
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Last Modified: Feb 7, 2018 11:08 AM
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E-5D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under “Enterprise Configuration.” Ensure that an unlocked GSM 3G SIM card is being used and that it supports SMS messages. OR Cause: Tower signal
[1836]
Comments: 0,
Last Modified: Feb 7, 2018 11:06 AM
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E-5D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and Alert Delay settings are set too short in the sensor configuration. Solution: Set the Sample period to 10 seconds and the Alert Delay to 30 seconds for the humidity
[1832]
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Last Modified: Feb 7, 2018 11:08 AM
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E-5D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and Alert Delay settings are set too short in the sensor configuration. Solution: Set the Sample period to 10 seconds and the Alert Delay to 30 seconds for the humidity
[1818]
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Last Modified: Feb 7, 2018 11:08 AM
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E-5 D: Sensors connected to RJ45 sensor ports stop working Issue: Sensors connected to RJ45 sensor ports stop working. Cause: Sensors applied collectively exceed current rating of row (ports 1-5). Fuse protecting ports has opened. Solution: Disconnect sensors. Power cycle the unit. Reconnect the sensors, ensuring that the load of all 5 sensors per row does not exceed 500mA (i.e. only
[1816]
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Last Modified: Feb 7, 2018 11:09 AM
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E-5D: Siren not making noise Issue: Siren not making noise. Cause: Wires are not connected properly Solution: Check wire connections. OR Cause: Siren in use is improperly rated. Solution: Make sure Siren is rated at 12VDC, 180mA or less. OR Cause: Sensor is not configured to power ON siren. Solution: Check sensor configuration. Ensure Siren is selected under
[2010]
Comments: 0,
Last Modified: Feb 7, 2018 11:08 AM
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E-5D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-5D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration >
[2009]
Comments: 0,
Last Modified: Feb 7, 2018 11:06 AM
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E-5D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-5D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading the latest version from http://www.networktechinc.com/download/d-environment-monitor-16.html and uploading via the Web Interface > Administration
[1821]
Comments: 0,
Last Modified: Feb 7, 2018 11:08 AM
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E-5D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-5D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email. To enable outgoing email alerts, set up SMTP server and ensure the following: Correct IP address for SMTP server. SMTP port is supported, usually
