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[1972]
Comments: 0,
Last Modified: Feb 13, 2024 11:44 AM
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SERIMUX-S-x, SERIMUX-CS-x: Java SSH Applet Not Working Issue: Java SSH Applet not working. Cause: Java version 7 blocks any unsigned applets. Solution: Download and install Java version 7 with update 51 ( http://java.com/en/download/index.jsp ). It includes an exceptions list that will enable you to use it with unsigned applets (jre-7u51-windows-i586.exe). Once installed, open the Java
[1614]
Comments: 0,
Last Modified: Nov 27, 2012 10:39 AM
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SERIMUX-S-x: Cannot access shell from a port. Issue: Cannot access shell from a port. Cause: Port is configured as host port. Solution: Configure port as user port with the following steps: Under the Main Menu, select “Port Management” and then “Port Configuration”. Select the port that needs to be configured, then select “Port Settings”. Under
[1612]
Comments: 0,
Last Modified: Nov 27, 2012 10:38 AM
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SERIMUX-S-x: Cannot connect to port/device. Issue: Cannot connect to port/device. Cause: Port settings not correct. Solution: Verify proper communication settings. OR Cause: Wrong cable adapter used. Solution: Verify that adapter used is one of the following: DB-25 Male to RJ45 Pin Assignments. DB-9 Female to RJ45 Pin Assignments. DB-25 Female to RJ45 Pin Assignments
[1611]
Comments: 0,
Last Modified: Nov 27, 2012 10:37 AM
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SERIMUX-S-x: SERIMUX unit is not working properly. Issue: SERIMUX unit is not working properly. Cause: Poor connections. Solution: Verify that all cables are securely connected. OR Cause: Port not configured correctly. Solution: Verify that the port configuration matches that of the device connected. OR Cause: Ports not initialized. Solution: Power-up the CPUs
[113]
Comments: 0,
Last Modified: Feb 6, 2009 3:10 PM
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Issue: My mouse (MS PS/2 two button mouse with scroll wheel) responds slowly/erratically when using the ST-C5KVM KVM Extender with a Linux based computer. Solution: To ensure that the mouse functions properly when using the ST-C5KVM, ST-C5KVM-300 or ST-C5KVM-600 KVM extender on a Linux based computer ... not resolve the issue, check the mouse driver settings located in X86config file. Compare
[1654]
Comments: 0,
Last Modified: Dec 7, 2012 1:54 PM
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ST-C5KVM-300: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable is too long. Solution: CATx cable can be no more than 300 feet in length. OR Cause: Did not follow proper power up sequence. Solution: Power
[1652]
Comments: 0,
Last Modified: Dec 7, 2012 1:53 PM
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ST-C5KVM-300: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1648]
Comments: 0,
Last Modified: Dec 7, 2012 1:51 PM
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ST-C5KVM-300 : No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution: Make sure yellow LEDs are illuminated for local and remote by checking the following: Outlet is live and AC adapter is plugged-in. 9V DC jack is fully
[1647]
Comments: 0,
Last Modified: Dec 7, 2012 1:50 PM
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ST-C5KVM-300: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
[1649]
Comments: 0,
Last Modified: Dec 7, 2012 1:52 PM
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ST-C5KVM-300 : Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 300 feet. OR Cause: Video not adjusted. Solution: Turn the “EQ” screw on the Remote Unit with a very small screwdriver to equalize the signal between the Local and Remote
[152]
Comments: 0,
Last Modified: Feb 6, 2009 3:11 PM
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Issue: The ST-C5KVM-600 KVM Extender doesn?t work properly or at all when on UPS backup power. Cause: Backup power from most UPS power supplies is not compatible with unregulated wall transformer power adapter. Solution: Replace the unregulated 9V/1.5A wall transformer power adapter with the 9V/1.5A regulated switching power supply PS4074.
[65]
Comments: 0,
Last Modified: Feb 6, 2009 3:08 PM
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Issue: The scroll wheel on my mouse does not function. Cause: Some motherboards provide +5VDC keyboard and mouse power even when the host PC is powered down. This can interfere with the initialization of XTENDEX ST-C5KVM-600 KVM Extenders via CAT5. Solution: With the PC and ST-C5KVM-600 local and remote units powered down, try this power up sequence: 1. Disconnect the keyboard and mouse ends of the local
[1630]
Comments: 0,
Last Modified: Dec 7, 2012 1:44 PM
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ST-C5KVM-600: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable is too long. Solution: CATx cable can be no more than 600 feet in length. OR Cause: Did not follow proper power up sequence. Solution
[1631]
Comments: 0,
Last Modified: Dec 7, 2012 1:15 PM
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ST-C5KVM-600: IBM Scroll Point mouse is not recognized by CPU. Issue: IBM Scroll Point mouse is not recognized by CPU. Cause: Only one IBM Scroll Point mouse is connected at either the Local or Remote unit. Solution: In order for an IBM Scroll Point Mouse to be recognized, an IBM Scroll Point mouse must be connected at both the Local and Remote extender units. Otherwise, it will not be recognized
