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[1632]
Comments: 0,
Last Modified: Dec 7, 2012 1:16 PM
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ST-C5KVM-600: Image is not displayed properly, lacks definition. Issue: Image is not displayed properly, lacks definition. Cause: Signal is being skewed by the CATx cable and not being received correctly by the monitor. Solution: Check the user's manual for the monitor, projector or display equipment for an “automatic adjustment” or “auto-configure”. This is most
[1628]
Comments: 0,
Last Modified: Dec 7, 2012 1:14 PM
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ST-C5KVM-600: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1624]
Comments: 0,
Last Modified: Dec 7, 2012 1:10 PM
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ST-C5KVM-600 : No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution: Make sure yellow LEDs are illuminated for local and remote by checking the following: Outlet is live and AC adapter is plugged-in. 9V DC jack is fully
[1622]
Comments: 0,
Last Modified: Dec 7, 2012 1:10 PM
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ST-C5KVM-600: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
[1625]
Comments: 0,
Last Modified: Dec 7, 2012 1:12 PM
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ST-C5KVM-600: Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 600 feet. OR Cause: Video not adjusted. Solution: Check cable connections and power cycle. If model has manual quality adjustment buttons on the remote unit, press the “+&rdquo
[1655]
Comments: 0,
Last Modified: Dec 7, 2012 1:55 PM
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ST-C5KVMA-300: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged in. Solution: Verify speakers are connected and powered. OR Cause: CATx cable is not properly connected. Solution: Check CATx cable connections
[1634]
Comments: 0,
Last Modified: Dec 7, 2012 1:18 PM
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ST-C5KVMA-600: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged in. Solution: Verify speakers are connected and powered. OR Cause: CATx cable is not properly connected. Solution: Check CATx cable connections
[1668]
Comments: 0,
Last Modified: Dec 7, 2012 2:14 PM
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ST-C5USBV(A)-300(M): Video picture is not sharp or is smeared. Issue: Video picture is not sharp or is smeared. Cause: CAT5 cable is too long. Solution: Verify length is within specified limits of 300 feet. OR Cause: Video quality is not set properly. Solution: Fine adjustment (ST-C5USBVA-300) and Manual Video Quality Adjustment (ST-C5USBV-300) can be done by entering
[1894]
Comments: 0,
Last Modified: Apr 4, 2013 2:45 PM
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ST-C5USBV(A)-300(M): Video picture is not sharp or is smeared. Issue: Video picture is not sharp or is smeared. Cause: CAT5 cable is too long. Solution: Verify length is within specified limits of 300 feet. OR Cause: Video quality is not set properly. Solution: Fine adjustment (ST-C5USBVA-300) and Manual Video Quality Adjustment (ST-C5USBV-300) can be done by entering
[1895]
Comments: 0,
Last Modified: Apr 4, 2013 2:47 PM
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ST-C5USBV-300: A constant vertical wobble appears down the screen. Issue: A constant vertical wobble appears down the screen. Cause: CATx cable is too close to a strong power source. Solution: Reroute CATx cable if possible.
[1671]
Comments: 0,
Last Modified: Dec 7, 2012 2:16 PM
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ST-C5USBV-300: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1896]
Comments: 0,
Last Modified: Apr 4, 2013 2:47 PM
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ST-C5USBV-300: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1675]
Comments: 0,
Last Modified: Dec 7, 2012 2:17 PM
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ST-C5USBV-300: Mouse cursor appears on the screen, but the mouse does not work. Issue: Mouse cursor appears on the screen, but the mouse does not work. Cause: Mouse cable is loose or disconnected. Solution: Check for quality cable connections to mouse at Remote Unit end. OR Cause: Mouse is not compatible. Solution: Make sure mouse is USB type. OR Cause: Remote
[1677]
Comments: 0,
Last Modified: Dec 7, 2012 2:18 PM
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ST-C5USBV-300: Mouse is not working as configured when connected to a MAC. Issue: Mouse is not working as configured when connected to a MAC. Cause: ST-C5USBV-300 not operating in MAC mode. Solution: Check to see if MAC mode LED is illuminated. If not, enable MAC mode with the following: Enter Command Mode by simultaneously pressing the left and right <Shift> keys on the keyboard
[1667]
Comments: 0,
Last Modified: Dec 7, 2012 2:13 PM
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ST-C5USBV-300 : No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution: Make sure yellow LEDs are illuminated for local and remote by checking the following: Outlet is live and AC adapter is plugged-in. 9V DC jack
