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[1666]
Comments: 0,
Last Modified: Dec 7, 2012 2:13 PM
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ST-C5USBV-300: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
[1673]
Comments: 0,
Last Modified: Dec 7, 2012 2:17 PM
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ST-C5USBV300: PC boots with no error messages, but the keyboard does not work. Issue: PC boots with no error messages, but the keyboard does not work. Cause: Keyboard cable is loose. Solution: Reseat keyboard cable and check again. OR Cause: Keyboard in use is not compatible. Solution : Ensure keyboard is directly connected, not through a PS/2 to USB adapter.
[117]
Comments: 0,
Last Modified: Feb 6, 2009 3:16 PM
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Issue: The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity. Cause: Windows puts the USB Root Hub into a conserve power mode, which causes the XTENDEX USB KVM Extender (ST-C5USBV, ST-C5USBV-300) to lose the USB connection with the computer. Solution: Turn off Windows? ability to turn off the USB Root Hub by going to: Power Management Uncheck
[1663]
Comments: 0,
Last Modified: Dec 7, 2012 2:03 PM
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ST-C5V-300: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable is too long. Solution: CATx cable can be no more than 300 feet in length. OR Cause: Did not follow proper power up sequence. Solution: Power
[1661]
Comments: 0,
Last Modified: Dec 7, 2012 2:02 PM
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ST-C5V-300: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1657]
Comments: 0,
Last Modified: Dec 7, 2012 2:00 PM
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ST-C5V-300 : No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution: Make sure yellow LEDs are illuminated for local and remote by checking the following: Outlet is live and AC adapter is plugged-in. 9V DC jack is fully
[1656]
Comments: 0,
Last Modified: Dec 7, 2012 1:59 PM
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ST-C5V-300: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
[1658]
Comments: 0,
Last Modified: Dec 7, 2012 2:01 PM
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ST-C5V-300 : Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 300 feet. OR Cause: Video not adjusted. Solution: Turn the “EQ” screw on the Remote Unit with a very small screwdriver to equalize the signal between the Local and Remote
[153]
Comments: 0,
Last Modified: Feb 6, 2009 3:18 PM
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Issue: The ST-C5V-600 VGA Extender doesn?t work properly or at all when on UPS backup power. Cause: Backup power from most UPS power supplies is not compatible with unregulated wall transformer power adapter. Solution: Replace the unregulated 9V/1.5A wall transformer power adapter with the 9V/1.5A regulated switching power supply PS4074.
[1646]
Comments: 0,
Last Modified: Dec 7, 2012 1:46 PM
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ST-C5V-600: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable is too long. Solution: CATx cable can be no more than 600 feet in length. OR Cause: Did not follow proper power up sequence. Solution
[1642]
Comments: 0,
Last Modified: Dec 7, 2012 1:33 PM
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ST-C5V-600: IBM Scroll Point mouse is not recognized by CPU. Issue: IBM Scroll Point mouse is not recognized by CPU. Cause: Only one IBM Scroll Point mouse is connected at either the Local or Remote unit. Solution: In order for an IBM Scroll Point Mouse to be recognized, an IBM Scroll Point mouse must be connected at both the Local and Remote extender units. Otherwise, it will not be recognized
[1643]
Comments: 0,
Last Modified: Dec 7, 2012 1:34 PM
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ST-C5V-600: Image is not displayed properly, lacks definition. Issue: Image is not displayed properly, lacks definition. Cause: Signal is being skewed by the CATx cable and not being received correctly by the monitor. Solution: Check the user's manual for the monitor, projector or display equipment for an “automatic adjustment” or “auto-configure”. This is most
[1640]
Comments: 0,
Last Modified: Dec 7, 2012 1:31 PM
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ST-C5V-600: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx cable is not properly connected. Solution
[1636]
Comments: 0,
Last Modified: Dec 7, 2012 2:22 PM
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ST-C5V-600: No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution: Make sure yellow LEDs are illuminated for local and remote by checking the following: Outlet is live and AC adapter is plugged-in. 9V DC jack is fully
[1635]
Comments: 0,
Last Modified: Dec 7, 2012 1:31 PM
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ST-C5V-600: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is plugged-in (one for each Remote and Local Unit). Ensure that the 9V DC jack is fully connected.
