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Category: Troubleshooting
Sub-Categories: 0, Documents: 9, Last Update: Dec 7, 2012 1:55 PM

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Document Type: General ST-C5KVMA-300: No audio for models with audio support.   
[1655] Last Modified: Dec 7, 2012 1:55 PM
ST-C5KVMA-300: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged
 
Document Type: General ST-C5KVM-300: CPU does not detect the keyboard and the mouse.   
[1654] Last Modified: Dec 7, 2012 1:54 PM
ST-C5KVM-300: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable is
 
Document Type: General ST-C5KVM-300: Wrong or missing characters from those typed.   
[1653] Last Modified: Dec 7, 2012 1:53 PM
ST-C5KVM-300: Wrong or missing characters from those typed. Issue: Wrong or missing characters from those typed. Cause: The keyboard may be in the wrong mode. Solution: Disconnect keyboard at Remote Unit end and reconnect. Reboot the
 
Document Type: General ST-C5KVM-300: Monitor sometimes loses sync, causing it to go blank for a second or two.   
[1652] Last Modified: Dec 7, 2012 1:53 PM
ST-C5KVM-300: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the
 
Document Type: General ST-C5KVM-300: A constant vertical wobble appears down the screen.   
[1651] Last Modified: Dec 7, 2012 1:52 PM
ST-C5KVM-300: A constant vertical wobble appears down the screen. Issue: A constant vertical wobble appears down the screen. Cause: CATx cable is too close to a strong power source. Solution: Reroute CATx cable if possible.
 
Document Type: General ST-C5KVM-300: The image on the monitor is black and white, rather than in color.   
[1650] Last Modified: Dec 7, 2012 1:52 PM
ST-C5KVM-300: The image on the monitor is black and white, rather than in color. Issue: The image on the monitor is black and white, rather than in color. Cause: The video cable was not attached to the CPU when it was booted.
 
Document Type: General ST-C5KVM-300: Video Picture is not sharp or is smeared.   
[1649] Last Modified: Dec 7, 2012 1:52 PM
ST-C5KVM-300 : Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 300 feet. OR Cause: Video not
 
Document Type: General ST-C5KVM-300: No video on monitor.   
[1648] Last Modified: Dec 7, 2012 1:51 PM
ST-C5KVM-300 : No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units.
 
Document Type: General ST-C5KVM-300: Remote or Local Unit power LED does not illuminate.   
[1647] Last Modified: Dec 7, 2012 1:50 PM
ST-C5KVM-300: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is
 

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