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E-2D: Unable to Configure Frequency Sensor for E-ACLM-V/P
[2011]
Last Modified:
Feb 7, 2018 9:54 AM
E-2D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-2D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by
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E-2D: Receive false alerts from the internal humidity sensor
[1706]
Last Modified:
Feb 7, 2018 9:54 AM
E-2D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and
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E-2D: Unable to Send Out E-mail Alerts with IMAP or POP ports
[1689]
Last Modified:
Feb 7, 2018 9:55 AM
E-2D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-2D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email.
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E-2D: The sensor page does not display the current readings
[1688]
Last Modified:
Feb 7, 2018 9:55 AM
E-2D: The sensor page does not display the current readings Issue: The sensor page does not display the current readings. Cause: JavaScripts cannot be displayed due to Java not enabled in browser. Solution: Enable JavaScripts and
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E-2D: Not receiving e-mail alert messages
[1687]
Last Modified:
Feb 7, 2018 9:56 AM
E-2D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server,
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E-2D: ENVIROMUX will not recognize sensor
[1686]
Last Modified:
Feb 7, 2018 9:56 AM
E-2D: ENVIROMUX will not recognize sensor Issue: ENVIROMUX will not recognize sensor. Cause: Previously used sensor port was not cleared from memory upon removal. Solution: Remove previous sensor data. Via the web interface, click
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E-2D: Cannot access ENVIROMUX through my browser
[1685]
Last Modified:
Feb 7, 2018 9:57 AM
E-2D: Cannot access ENVIROMUX through my browser Issue: Cannot access ENVIROMUX through my browser. Cause: If other websites can be accessed, browser is not clearing its cache. Solution: Clear browser cache and try to access the
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E-2D: ?Pwr? LED is blinking
[1684]
Last Modified:
Feb 7, 2018 9:57 AM
E-2D: “Pwr” LED is blinking Issue: “Pwr” LED is blinking. Cause: If LED is blinking 1/sec, main power is OFF and the battery backup is powering the ENVIROMUX. (This alarm can be verified on the summary screen of
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E-2D: Not receiving SMS text messages
[1683]
Last Modified:
Feb 7, 2018 9:57 AM
E-2D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under
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E-2D: Cannot login
[1682]
Last Modified:
Feb 7, 2018 9:58 AM
E-2D: Cannot login Issue: Cannot login. Cause: Cannot remember password. Solution: Login as Administrator or “root” user to reset password. Cause: Cannot remember “root” password. OR Solution:
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E-2D: LDAP user cannot login
[1681]
Last Modified:
Feb 7, 2018 9:58 AM
E-2D: LDAP user cannot login Issue: LDAP user cannot login. Cause: Login username and/or password does not match in ENVIROMUX user list. Solution: Make sure the username and password in the LDAP server matches the ENVIROMUX user
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E-2D: Cannot get Discovery Tool to work
[1680]
Last Modified:
Feb 7, 2018 9:58 AM
E-2D: Cannot get Discovery Tool to work Issue: Cannot get Discovery Tool to work. Cause: Java Runtime Environment not installed. Solution: Install Java Runtime Environment. Go to http://java.com/en/download/index.jsp
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E-2D: Unable to connect via web interface / no login screen
[1679]
Last Modified:
Feb 7, 2018 9:59 AM
E-2D: Unable to connect via web interface / no login screen Issue: Unable to connect via web interface / no login screen Cause: Wrong IP address. Solution: Use NTI Device Discovery Tool to locate configured IP address. Browse the
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E-2D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet
[1678]
Last Modified:
Feb 7, 2018 9:59 AM
E-2D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet Issue: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet. Cause: Telnet not enabled. Solution: Enable Telnet through web
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